Paused tickets · pinned note check

ABQ Plumbing Heating & Cooling · all trades · tickets techs have paused in the last 14 days that are still open · loading…
Capacity holesloading…
Paused tickets
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By technician
The required pinned note
Every pause needs one pinned note that answers three questions. If techs use this layout, the board can check each part exactly instead of guessing.
WHY: why the ticket is paused
FIX: what needs to happen, and who does it (me / office / customer)
TIME: hours I need to finish (if it's me)
Example: WHY: wrong wiring harness. FIX: office to order harness from Dahl, I'll bring photos. TIME: 1.5 hrs to finish.
About this build. A pause is ServiceTitan's paused flag on a tech's appointment assignment. The note counted is the latest one the same tech wrote on that job, from two hours before the visit started onward, with pinned notes taking priority. States: No note means the tech wrote nothing. Not pinned means he wrote a note but didn't pin it. Incomplete means the note is pinned but missing the fix or the time. Complete means the note is pinned and covers all three. The why, fix and time checks look for keywords in free text, so treat them as a guide until techs use the WHY / FIX / TIME layout. Once they do, the checks become exact. The paused time is when the assignment was last changed, so it can move if the office edits the assignment later. Trade tabs group by business unit: anything with HVAC or Refrigeration is HVAC; Drains is its own tab; Electrical covers electrical service, sales and install; Plumbing covers plumbing service, sales, install, commercial plumbing and Utilities. Other holds G&A and anything unmatched. Capacity holes flag the moment a tech dispatches to an appointment whose arrival window is on a later day (status Dispatched or Working while the window is tomorrow or later), with no wait for a pause. They also catch appointments already pulled off their window day: a pause splits the visit and leaves the remainder on Hold starting the day it was paused, and work done the evening before is stamped on that evening. Hours exposed is the job type's booked duration. An open hole is one whose window hasn't passed and isn't done; the fix is to move the appointment back into its window. Internal G&A jobs are left out. Pauses, notes and appointments reach Peaka in ServiceTitan syncs that run every 15 minutes (times at the top). The board checks every minute whether a sync has landed and reloads right after it does, and reloads every 15 minutes regardless.